Infrastructure Response
	Even the best run IT department will encounter problems from time to time. All too often these problems occur at the worst time, when the business impact is most significant, or when key people are not available to fix the problem. Sometimes it is just a question of a 'fresh pair of eyes', at other times it may be necessary to provide support to a team who have been struggling with a problem for many hours. The infrastructure response service has been designed to get you rapid access to Infrasys' technical skills when you need them.
	The Problem The infrastructure response service has been designed to address those situations where a client has a pressing IT infrastructure problem and needs help to resolve it. These situations include hardware or software breakdowns, capacity and performance problems, or even support to cover for unplanned absence of a key employee.
	Service Scope The infrastructure response service provides short-term highly skilled expertise in response to a problem. One call to Infrasys’ 24/7 helpdesk will initiate an immediate conversation to scope the problem and identify the skills required. Typically, Infrasys will put an engineer onsite as soon as possible, an initial assessment will be made, and a preliminary analysis provided to the client. Infrasys will agree a course of action with the client, and a fee for the job. The key areas covered by this service are servers and enterprise storage. However Infrasys can provide support across a wide range of IT infrastructure.
	Benefits The infrastructure response service resolves IT infrastructure problems that are not getting fixed, the benefits speak for themselves.
	Why Infrasys With a background in the fast moving, high pressure world of automotive manufacturing, Infrasys understand the need to fix problems quickly and effectively. Exploiting the expertise gained in this environment, Infrasys provide infrastructure technical support 24/7 to a number of companies. The process capability and skills are therefore in place to provide a rapid response service.
	Reference Site Arqiva - Arqiva provide network coverage for all the emergency services so high availability is paramount. One Friday night they had a system outage which their usual vendor was not able to respond to. They called Infrasys and within minutes the situation was analysed and the appropriate technical specialists despatched to site. The Sun cluster running their Oracle system was fixed and all IT operations resumed and handed back to the business for operational use by 1:00am.
	Contact Infrasys Sales Hotline - Tel: +44 (0) 121 506 9240, Email: info@infrasys.co.uk
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